The Oblist wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

You can also: Request your return here

Choose a topic:
How to Return
Returns Policy
Refunds
Final Sale & Made-to-Order

When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable The Oblist or Vendor packaging. If anything is damaged or missing from your return, you may not receive your refund.

Whether you arrange a collection or drop off your return, you’ll need to do this from the country or region you ordered.

Here’s what you need to do:

1. Go to Orders if you have an account. If you placed your order as a guest, enter your guest order details and please create your account.

2. Find the order you want to return and start your return here.

There are two ways to return your items. Depending on your location, one will always be available.

1. Book a free returns collection :
Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection.

2. Return for free at a drop-off point near you :
Select the in-store or drop-off option in your account and take the return to your chosen The Oblist partner courier drop-off point.

Do you have a carrier return label? If you do, you can use it at a drop-off point near you or call them to book a free return collection.

Prepare your return

Place the item inside the packaging - don't forget any brand boxes, dust bags, or cases.

Attach your Return Label to the outside of the packaging. If you’re returning multiple items that arrived in separate boxes, please package them the same way they arrived with new Return Labels.

If you received a Return Note with your order, attach it to the outside of your package
Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return
If you didn't receive your return label — don't worry. All you need to do is head to orders & returns in your account and print it.

When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.

Need to reschedule your return collection? You can do this by heading to Orders & Returns in your account.

Returns from different brands or partner boutiques and certain items received individually should be packaged separately and the correct Return Label attached to the outside of each package.

All the documents you need to return your item should be included in your package. If you need to reprint them, head to Orders & Returns in your account, or if you placed an order as a guest, you need to create your Oblist account.

* Returned items must comply with our return policy:

Items must be returned undamaged and unused, with any tags attached and the original packaging included.

Accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.

Household products must be returned unopened and unused, with the seals of any packaging still intact.

Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you. In this particular case, you must inform us within 72h after receiving your order.

We are not able to accept returns of large vintage furnitures including for exemple : table, chair, sofa, armchair... If you have any questions, contact us.

We are not able to accept returns of certain items (for example, home fragrances, aerosols, spray receptacles, essential oil) containing materials or ingredients that are flammable or pose a risk during the return shipping process. If you have any questions, contact us.

Please be careful when unpacking your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your Oblist account or restrict future orders if your return behaviour is in breach of our Returns Policy.

Once your return has been received by our brand or partner, it can take up to 6 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.

To track the return of your package, use the Waybill Number from the Waybill Doc included in your order. Or check the status of your return by going to Orders in your account.

Final sale items
Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you. If your order arrived in a flawed condition, please request your return here.

Made-to-order items
Due to the nature of made-to-order items, and the fact they have been specially created for you, we can not accept returns unless the items are damaged or faulty when delivered to you. Please read our return process here