Buyer Protection & Authentication Guarantee

Buyer Protection & Authentication Guarantee

At The Oblist, your trust is our priority. Our BuyerProtection™ program ensures that every purchase is backed by curatorial vetting, expert authentication, and secure transactions. From verified provenance to insured global shipping, we guarantee that what you buy is exactly what was promised — or your money back.

Buyer Protection & Authentication Guarantee

Our Guarantees

Authenticity Guarantee

Every piece listed on The Oblist is subject to strict curatorial vetting. We verify provenance and require certificates of authenticity to ensure each work is genuine and described with precision.

Money-Back Guarantee

If your purchase does not arrive, arrives damaged, or significantly deviates from its description, you are covered by our refund or replacement policy*.

Vetted Sellers & Studios

We work exclusively with verified artists, established design studios, and trusted vintage dealers. Each seller undergoes a rigorous application process including portfolio review, reference checks, and ongoing quality monitoring.

Insured Global Shipping

All items shipped through The Oblist benefit from insured global delivery, ensuring that your piece arrives safely wherever you are in the world.

Secure Payments

All transactions are processed through our secure checkout system, protecting your purchase from fraud or unauthorized payments.

Dedicated Support

Our curatorial and customer service team offers personal assistance for authentication, logistics, and dispute resolution.

Why The Oblist Protection Stands Apart

Unlike general platforms, The Oblist combines expert curation with direct artist relationships and comprehensive documentation. Our team of design specialists personally reviews each listing, while our direct partnerships with creators eliminate counterfeit risks entirely. Every piece includes complete provenance records and authenticity certificates, backed by our 98% dispute resolution rate with most cases resolved within 7-14 business days. This protection extends globally, covering all purchases across the 80+ countries we serve, ensuring that whether you're buying from Paris or Sydney, your investment is fully protected by our BuyerProtectionâ„¢ program.

How BuyerProtectionâ„¢ Works?

01

Purchase Securely

Complete your order through The Oblist's secure checkout to activate BuyerProtectionâ„¢.

02

Report Any Issue

If your item is damaged, does not arrive, or doesn't match the description, notify us within 3 days of delivery.

03

Submit Your Claim

Provide photos, order details, and supporting documentation. Our experts review all claims within 5–7 business days.

04

Resolution & Refund

If your claim is approved, The Oblist arranges a refund, replacement, or insured repair — quickly and securely.

*Important: All claims must be submitted within 3 days of delivery to be eligible for BuyerProtectionâ„¢.

Need help? Questions? Contact our support team

Frequently Asked Questions

The Oblist was built on trust. Every seller is vetted, each listing requires provenance documentation, and all transactions run through secure checkout with insured global shipping. Since our launch, 98% of disputes have been resolved amicably, reflecting our commitment to fairness, transparency, and buyer peace of mind.
Our protection covers: items not received, items damaged in transit, items significantly not as described, authenticity issues, and seller non-responsiveness. Coverage applies to all purchases made through our secure checkout system.
While BuyerProtectionâ„¢ covers issues with authenticity and condition, standard returns depend on individual seller policies. Most sellers offer 14-day returns for items in original condition. Check the specific return policy on each listing.
All works listed on The Oblist are submitted by vetted artists and curators. We require provenance documentation and certificates of authenticity before any item goes live. Our curatorial team verifies details to ensure you receive genuine, accurately described pieces.
If your order arrives damaged or fails to arrive, you are fully protected. Simply report the issue within 3 days of delivery (or expected delivery), provide photos or tracking evidence, and we will arrange a refund, replacement, or insured repair.
You must notify us within 3 days of delivery for damage, misrepresentation, or non-delivery claims. For authenticity concerns, we may allow a longer window if valid documentation is provided.
Once a claim is approved, refunds are processed within 3–5 business days back to your original payment method.

Why You Can Trust The Oblist?

The Oblist was built on trust. Every seller is vetted, each listing requires provenance documentation, and all transactions run through secure checkout with insured global shipping. Since our launch, 98% of disputes have been resolved amicably, reflecting our commitment to fairness, transparency, and buyer peace of mind.

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