To manage your order, go to oblist.com/account. If your order has already been shipped, you can use your tracking link to redirect your shipment to a pickup point, hold it at a secure location, or fill out a signature waiver or shipment release.

You can also generate by sending us an email. Then contact the carrier to arrange a free pickup. You can return your product to a vendor within 14 days of the delivery (except for orders marked "MADE TO ORDER")

Choose a topic:
Shipping & Delivery
What's Next?
Text Notifications
Carrier Delivery Options
Order Issues

We offer FREE SHIPPING ON ORDERS OVER A VALUE AND DEPENDING ON DESTINATION:

• ALL EUROPE (27 COUNTRIES): 300€
• UK: 400€
• Switzerland: 450€
• USA: 600€
• United Arab Emirates: 1000€
• Singapore: 1000€
• Australia: 1100€

Please note that depending on your destination country, you may have to pay customs duties which are not included in the total price of your order. These customs duties must be paid directly to the carrier or to the authorities in your country.

We currently ship to E.U, U.K, Switzerland, USA, AE, SG & AU.
Depending on your delivery address, some products may not be available. Please make sure to select your delivery country (at the bottom of our website) before placing your order.

Delivery information
Dispatch and delivery times may vary depending on the product/vendor you choose.
We provide you an estimate delivery time on product page, cart and checkout.

The delivery options for your destination are displayed at checkout. We require a signature for all orders, so delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.

Product available
Our vendors will typically aim to dispatch your order within 72 hours.

Made to order products 
Please refer to the product page for more details on lead times and specific delivery information. Due to the nature of made-to-order and custom-made items, manufacturing lead times may vary as your item is created specifically for you.

Please note that we do not accept returns and/or refunds for products labeled "MADE TO ORDER". Learn more about refunds and returns for made-to-order products.

Estimate Delivery Time
The shipping time is an estimate of when the item will leave our warehouse. For example, if an item displays “Delivery between Tuesday, January 24 and Monday, January 30.” the item will leave the vendor warehouse 2-3 business day after you place your order. While vendors works hard to ship every order as quickly as possible, items that are personalized, custom-configured, or more popular may have longer shipping times. Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify you by email of the new shipping and delivery times.

Guaranteed shipping services
In some areas in U.E., you can also choose faster delivery options, if available, for an additional fee for items can be placed into a box and sent by regular carriers.

For small items (can be placed in a box and sent by regular carriers)
Express delivery for most of Europe : delivered within 2-4 days.
Standard delivery for selected countries: delivered within 2-6 days.

For large items (can't be placed in a box and/or sent by regular carriers)
We work in collaboration with carriers specializing in furniture delivery across Europe.
However, vendors can also impose a carrier.

Depending of the choice of the carrier and large items, The Oblist will notify you the estimated delivery date. Contact us if you have any questions.

For large items, delivery is made on the sidewalk at the bottom of your home. It's up to you to provide assistance to bring your order to your home. It is your responsibility to ensure that the dimensions of your lift or stairwell allow you to transport the furniture to your home.
In order to facilitate transport, your item may sometimes arrive disassembled; it remains rare.
The carrier will not be able to help you reassemble the furniture, however do not hesitate to contact your seller if they did not include assembly instructions in the package.

Once your order is placed, we send information about your order by email. If you have multiple items on your order, you may receive additional emails for each item.

Order Acknowledgement

The order acknowledgement email provides a summary of the items in your order. The order acknowledgement will display the delivery address and a delivery date. You can click the date to view your order details.

Shipment Notification

We'll send a shipment notification email when the item leaves. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using The Oblist online Order Status or enter the tracking number on the carrier's website.

We send or the carrrier, updates by text message, so you can stay updated on your delivery. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.

What to Expect
Once your order is shipped or available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive 1-4 text messages per item on your order.

Changing Text Message Preferences
You can edit your mobile phone number at any time by signing in to your account and editing notification preferences for your order.

Your privacy is important. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Visit oblist.com/privacy. You can also review our Terms of Use at oblist.com.

The Oblist chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to the vendors. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address. Please contact your carrier if needed.

Pick up package at carrier's local facility

After the first delivery attempt, you can request to pick up your package at our carrier's local facility or in a pickup location. Call the number on the carrier's Delivery Notice and inform them you'd like to pick up your package in person.

To pick up your package from the carrier's local facility or in pickup location, you may need:

• The Delivery Notice
• Government ID (driver's license, passport) that matches the package name and address
• Some carrier ask for there QR code

The carrier can release the package only to the person included on the shipping address.

In addition to this option, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.

Missed deliveries :

• Delivery by carrier: if you are not there when the carrier tries to deliver your order, it will leave you a delivery notice. You can then contact him directly to set a new delivery date at your convenience during normal office hours or to suggest another delivery address.
  
  If the delivery date in your shipping notification email has passed, please contact us. We will inquire with the carrier and do our best to ensure that your order is delivered as soon as possible.
• Postal delivery: if you are not on site for a postal delivery or if your order cannot be delivered, a delivery notice indicating the terms of pick up will be left. In most cases, you can pick up your order at the nearest post office or schedule a new delivery.
  
  Check the Status of your order site for an update on the status of your delivery. If your order was not shipped by post and you still haven't received it after five days, please contact The Oblist Customer Service.

Damaged or defective orders
If you receive your order and find that its contents are damaged, please inform our Customer Service.

If the contents of your order are damaged, The Oblist will contact the carrier directly to resolve the problem as quickly as possible, with the least inconvenience to you. We will endeavor to contact you and keep you informed of the progress of our investigation and, if necessary, we will send you a replacement product.

If you have any problems with your new product or suspect it's defective, please inform us immediately to report it.

Missing invoices
You will receive an official The Oblist invoice via email within 3-5 days of delivery of your order. If not, or if you need an extra copy for your records, you can print your invoice from your Oblist account.