Accessibility Statement

Last updated: 4 August 2026
Last assessed: July–August 2026

This accessibility statement applies to the e-commerce website operated by The Oblist at oblist.com (including language versions such as English and French).

The Oblist is committed to making its online shopping service accessible to people with disabilities. We work to improve the experience for everyone and to meet applicable accessibility requirements for e-commerce services.

Service description

The Oblist is an online marketplace / e-commerce service for design furniture and home décor. Customers can browse collections, search for products, view product details, manage a cart, complete purchases through an online checkout, create an account, and contact customer support.

Conformance status

We aim to conform to:

  • EN 301 549 (harmonised European standard for ICT accessibility), and
  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Status: partially conforms. Large parts of the storefront follow accessibility best practices (for example landmarks, labelled forms, product-card alternative text, and keyboard-operable dialogs). Some areas do not yet fully meet WCAG 2.1 AA. We are actively remediating known issues and will update this statement as fixes are released.

We do not claim full conformance at this time.

How the service supports accessibility

Where implemented, the website is designed to support:

  • Keyboard navigation of main journeys
  • Semantic page structure (headings, landmarks, labelled controls)
  • Text alternatives for many product images
  • Compatible behaviour with common modern browsers and assistive technologies
  • An accessible feedback channel for reporting barriers (see below)

Known limitations

Despite our efforts, some content or features may not yet be fully accessible. Known or possible limitations include:

  • Third-party components we do not fully control (for example chat widgets, wishlist apps, search interfaces, analytics, captcha, or payment providers)
  • Checkout and order-status pages hosted by Shopify, which may include platform or app customizations outside our theme
  • Product media alternative text that may occasionally be incomplete depending on merchant/admin content
  • Certain interactive storefront controls (for example some icon-only buttons, focus styles, or contrast tokens) currently being fixed as part of our remediation plan
  • Older PDF or media files, if any, that may not yet be fully accessible

If you encounter a barrier, contact us. We will do our best to provide the information in an accessible format or help you complete your purchase through a reasonable alternative.

Where content is not fully accessible because it is provided by a third party outside our control, or where remedying it would require a fundamental alteration or impose a disproportionate burden under applicable law, we will document that position and provide alternatives where reasonably possible.

Measures to support accessibility

  • Integrating accessibility into design and development practices
  • Reviewing key pages and journeys (keyboard and automated checks)
  • Prioritising remediation of known issues on our product roadmap
  • Considering accessibility when selecting third-party tools and apps
  • Updating this statement after material changes or new assessments

Technical specifications

Accessibility of this website relies on technologies including HTML, WAI-ARIA, CSS, and JavaScript. These technologies are relied upon for conformance with the accessibility standards used.

Compatibility

This website is designed to work with recent versions of major browsers (Chrome, Firefox, Safari, Edge) and common assistive technologies. For the best experience, please use an up-to-date browser and operating system.

The website may not work as well with older browsers or obsolete assistive technologies.

Assessment approach

The Oblist assessed accessibility of this website through a combination of:

  • Self-evaluation (internal review of theme code and key pages)
  • Automated testing tools (for example axe and contrast checkers)
  • Manual keyboard testing of critical user journeys

Assessment date: July–August 2026. We intend to review this statement at least annually, and sooner after significant website changes.

Feedback and contact (preferred: contact form)

We welcome feedback on the accessibility of The Oblist website. Please tell us the page URL, the barrier you encountered, and your assistive technology if relevant.

Preferred method (reduces spam and is monitored):
Contact us via our online form and include the word Accessibility in your message subject or first line.

Email (secondary):
customer@oblist.com

We aim to acknowledge or respond to accessibility feedback within 15 business days.

Formal complaints and enforcement

If you are not satisfied with our response, you may contact us again via the form above (mention Accessibility – escalation) and ask for escalation.

Depending on your location, you may also raise the issue with a competent authority, for example:

  • France / EU consumers: you may submit a consumer report via Signal Conso. Market surveillance for e-commerce accessibility obligations in France involves the DGCCRF.
  • Other EU / EEA countries: the national market surveillance / consumer protection authority designated under the European Accessibility Act (Directive (EU) 2019/882) in your country.
  • United States: you may also contact us to resolve the issue in good faith. Depending on the situation, complaints may be directed to relevant federal or state authorities.

Preparation of this statement

This statement was prepared on 4 August 2026 based on self-evaluation and internal technical review. It will be updated when our conformance status changes materially.